Designer Comment: Open Communication

Great communication is key to any successful relationship, and critical to ensuring that you get the best from your web designer.

Understanding your goals
Although designers appreciate beauty, your web designer isn’t just concerned with making your new website look great, they’re concerned with what you want it to do, and how, through visual design, we can achieve that.  Good designers are good listeners and during the planning stage of the project, the more information about your goals and aspirations for your new website that you can share with us the better.

Avoiding mind reading
In extreme cases, in order to understand what you want, a web designer may resort to the lost art of mind reading. However, be aware that mind reading is difficult, painful and expensive, so we would suggest bypassing this process by focusing on open communication.

We understand that sometimes it can be tricky to get across exactly what you mean. In these cases, finding examples can be very helpful in clarifying what it is you want, or don’t want. However, a long list of ‘don’t likes’ makes for a tricky brief, so the more positive examples the better.

Honest Feedback
Through the creative process open communication is even more important. We want you to be over the moon with your new design so your honest feedback is crucial to the projects success. If you don’t like something let us know as early in the process as you can so that we can do our best to rectify it without delay. On the other hand, if you love it, we are open to that kind of feedback too.

At Bam Creative we pride ourselves on our individualised approach to each project. We want to get to know you, understand your business and your goals. The trust between a client and web designer is founded on open communication, and a projects success thrives on it.

I hope by reading this you have a clearer understanding of how by giving us, and the project, the best of you, you will only get the best from us.

- Laura James, Senior Designer, Bam Creative.

 

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Staff Profile: David

One of the newest recruits here at Bam Creative, David Lim is involved in many varied tasks and overlapping roles here within the production team. Here, we ask David for his answers to some common questions…

Dave, please provide an end to this quote; “All websites should have…”

…a consistent layout. There’s nothing worse than a website that changes its layout on every page, but there are many other things that it should definitely have. Such as a very clear and intuitive menu with headings that are indicative to what you want to find.

If it takes me any more than 3 clicks to get to a page I want to see; the site is dead to me. I also think that Google+’s fixed menu bar with an anchor back to the top is a great idea that should be implemented on more sites with a long scroll down.

What was the last book you read?

Hmmm… a book? That was far too long ago to remember but I do read a lot of manga (Japanese comics) and subtitles when watching anime (Japanese cartoons). On a weekly basis I watch/read over 10 different series but my all-time favourites are One Piece, Bakuman, Time of Eve and Eden of the East.

If you didn’t work in the web, what would you like to do?

While I’m still very new to working in the web industry and excited to be on board, I’d like to think I’d be a pretty cool primary school teacher. I’ve always loved teaching people something new and there’s nothing more joyous than a room full of smiles!

A fact most people wouldn’t know about Dave?

The biggest fact about me that blows most people away is that I am in fact allergic to alcohol. I break out in a fever and rash after just one stubby – ouch! It’s the perfect allergy to save money.

Thanks David for the answers, and thanks for being part of our awesome team!

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Staff Profile: Miles

Founder and Managing Director of Bam Creative, Miles has been instrumental in the growth and success of Bam Creative since 2002. Prior to that, he has been working in various management and creative lead roles since 1995.

Answer this phrase for us, Miles; “All websites should have…”

Planning. There should be a planned execution stage, performance tracking and constant analysis and revision. Why spend all of your budget setting a website up, and then not measuring the success or continue to make improvements with it? It just doesn’t make sense to build and leave, given the data we can collect, and the tools we empower clients with to manage and refine.

What was the last book you read?

Street/Studio: The place of street art in Melbourne, by Alison Young, Miso, Ghostpatrol and Timba Smits. This book is about the Melbourne street art scene, which I’m a big fan of; one of those reasons why Melbourne has the ‘cultural vibe’ that Perth yearns for. In the alleyways of the Melbourne CBD, between the wine bars and groovy cafes, lives an ever-evolving display of the local underground art movement. This nicely designed book looks at ten artists, and their street and commissioned gallery work.

If you didn’t work in the web, what do you imagine you would be doing?

Lost. Honestly, I’d probably be a traditional graphic designer, pining for something more than static marketing and CMYK. I once worked in this field, way before the web was born. Although it is fun, user interaction design in the modern web is far more exciting (and challenging!).

A fact most people wouldn’t know about Miles?

I am also a Cub Scout Leader. I got invovled like most leaders do, through having a child in Scouts. Now my eldest two are both in Scouts, and I wear a uniform too. It has been great for me, getting to enjoy time away from the web; camping, hiking and learning plenty of new skills.

Thanks for the responses, Miles, we appreciate them.

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